Background 01
Background 01

Corporate social responsibility

We are committed to understanding, monitoring and managing our social, environmental and economic impact to enable us to contribute to society’s wider goal of sustainable development.

We aim to demonstrate these responsibilities through our actions and within our corporate policies.

We focus our CSR activities in the following key impact areas:

  • Workplace
  • Customers
  • Environment
  • Community 
Background 02

Background 02
Background 03
Background 03
Background 04

Workplace

Our ability to deliver world-class products is dependent on a talented, engaged workforce.

To this end, we are focused on making Pinnacle Telecom a place where people feel supported, can develop their skills, and have a clear understanding of our business objectives.

We are committed to ensuring that our entire business is conducted according to rigorous professional, ethical and legal standards.

Background 04
Background 05
Background 05

Customers

We are in business to deliver value to our customers. All that we do is geared to providing world class products and the best possible customer experience. We have a passion for excellence and we take pride in our ability to solve our customers’ problems, focusing on delivering innovative solutions in a timely manner.

We register and resolve customer complaints in accordance with our published standards of service. Our contracts clearly set out the agreed terms, conditions and the basis of our relationship. We will operate in a way that safeguards against unfair business practices.

 

Background 06

Environment

We recognise the importance of understanding the impact of our activities on the environment and we are developing an Environmental Programme to demonstrate and benchmark our commitment.

Background 06
Background 07
Background 07

Community

We are committed to making a sustainable, positive impact on the communities in which we operate.

We aim to make a distinctive contribution to inequality and social development through the establishment of effective partnerships and programmes that make best use of the energies and skills of our employees.

We support our employees in fundraising for charities and voluntary work, recognising both the benefit to the community and to the employees themselves.

Background 08

Communication

We communicate our activities externally through our website and internally through our Group intranet, newsletters and team briefings.

This raises a sense of awareness in the company as well as acting as a prompt for staff to get involved in some of the programmes.

 

Background 08