Huggard homeless centre gets new phone system to aid its challenging work
Richard Edwards, Chief Executive, said, “The change to IP telephony made a massive impact in the communication methods we used and brought the organisation together more as a unit. Being able to call an extension at no cost means that everyone talks more and problems occur less – always a plus!”
Trelai Primary School gets overhaul of dated system
Andrea Taylor, School Bursar, said, “We are always looking at ways to become more productive, and maximise the time our staff spend with students. Our Mitel unified communications solution has helped us to improve our handling of parent phone calls, with an automated enquiry system which sensibly directs calls to the most relevant and available person. Some enquiries can now be dealt with fully automatically, with notices such as sporting fixture details read to parents via a computer."
Bishop of Llandaff Church in Wales High School
Chris Brown, School Bursar comments, "The entire system has proved to be a huge success, it is efficient, flexible, whilst at the same time has reduced our operating costs considerably. It has greatly improved employee, pupil and parents communication and has proved to be a valuable resource in the way we operate."
St Julian’s school gets top marks for telecoms upgrade
“Thanks to Pinnacle’s expertise and the flexibility of the Toshiba solution, the new communications infrastructure is perfectly placed to support our ongoing needs. It is continuing to save us time and money on maintenance, and the teachers have noticed a significant improvement in their working day with both internal and external communications improving. All parties are now confident that we have a system we can rely on completely.”
Llwynbedw Medical Centre
“We’ve been delighted with the positive impact that the Toshiba solution has had on our working day. The solution has dramatically cut down staffing levels due to increased efficiency, and one receptionist can now handle calls and book appointments for both surgeries. We are confident the system meets the demands we place on it without us suffering downtime, and the functionality it offers us will continue to support us in the future.”
Parc Canol Group Practice
“The ability to log in means staff members can cover absences in the other centres without having to move desk or travel to the other centre, and the additional functionality available to us such as call recording, gives us extra flexibility which is invaluable.”