FAQ


Our library and support section has been created to help you download useful documents online. It consists of an array of brochures and leaflets, telephone user guides as well as our maintenance and service level agreements.

 

For an extensive range of training videos, visit our YouTube channel at www.youtube.com/WeArePinnacle

 

In addition, you might want to visit Ofcom’s ‘Advice for Businesses’ page, which includes new sections on ‘business basics’, aimed at SMEs without extensive knowledge of communications, and a ‘jargon buster’ to ensure SMEs can understand the sales and contract information that is presented to them. Greater detail is given on issues that were identified as important to SMEs, such as understanding network resilience and the benefits of being online.

 

Below you can see a full outline of the various products and services offered by Pinnacle:

 

 

You can gain access to the following handset user guides:

 

We have some useful Handset Label Templates:

 

You can access a copy of our Maintenance Service benefits and Service Level Agreement.

General information:

 

Mobile phones:

 

Toshiba:

 

Mitel:

 

Oak: